A printer serviceman was called in to our company to fix a printer. He was recommended by our boss who used his services in past.
He worked for almost 3hours abd when done, described to me what he did and gave me an invoice to sign. Then thanked, packed and was going to leave.
I stopped him at door and asked:
What's guarantee on this service?
S: 6 months
Ok, what's after?
S: There should be another maintanance
So will you contact us in 6 months?
S: Oh, should I?
Who is selling here? Me or you?
S: I am? Ok, so I will call you in February! Unless something happens and you call me first.
Ok, great. Thanks. Bye.
...
When you do your job well:
- leave your contact - in this era I have no idea how I found you... and I called 10 other specialists in the meantime
- ask me for referal to my friends or business partners - give me a leaflet
- schedule next visit or check up
Don't be shy, be proud. You did well, you fixed my problem and I'm happy. Don't waste this relationship and margin it to the level of invoice and payment.
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